Here’s a Refund and Returns Policy for ShimmerJewell:

Refund and Returns Policy – ShimmerJewell

Effective Date: December 19 , 2024

At ShimmerJewell, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please read our refund and returns policy below.

1. Returns

  • You have 30 days from the date of purchase to return an item for a refund or exchange.
  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. We also require the receipt or proof of purchase.
  • Custom or personalized items, final sale items, and gift cards are not eligible for returns.

2. How to Initiate a Return

  • To initiate a return, please contact us at info@shimmerjewell.com with your order number and the reason for your return.
  • Once your return request is approved, we will provide instructions on where to send your item.
  • The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If your return is approved, we will initiate a refund to your original payment method within 7-10 business days. Please note that the time it takes for the refund to be processed depends on your payment provider.
  • Shipping costs are non-refundable unless the return is due to our error (defective or wrong item).

4. Exchanges

  • If you need to exchange an item for a different size, color, or product, please follow the same return process and specify that you want an exchange.
  • Exchanges are subject to product availability. If the item you want is out of stock, we will issue a refund instead.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at info@shimmerjewell.com with your order number and photos of the item.
  • We will arrange for a replacement or refund, and cover the cost of return shipping.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or personalized jewelry
  • Gift cards
  • Final sale or clearance items

7. Contact Us

If you have any questions about our refund and returns policy, feel free to contact us at: